You may cancel your order within the European Union (EU) by notifying us in writing at any time up to 14 days after your products have been delivered. After cancellation you have another 14 days to return your product. You can notify us of the cancellation via email at the address mentioned above. If you cancel your order after we have dispatched the products, then you must return the products to us at the address mentioned above. The products have to be returned with seals unbroken and at your own expense. You can no longer cancel your order once you have opened the product containers or used the products. When sending back products, it is your responsibility to return the products to the correct address in new condition and in the original packaging. For this reason, we strongly suggest that you purchase shipping insurance. Once we receive the return, inspect it, and determine it to be in acceptable condition, we will issue a credit in the original form of payment. In the event that the product we receive does not qualify for a return, or is received in a condition which we deem unacceptable we reserve the right to deny your return. Damaged or used items will be retained by us for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days the item will be disposed of or donated. Orders outside the EU are not cancellable and not refundable.